LGBTQ+ Inclusive Customer Service Trans-affirming we examine how stigma shows

we examine how stigma shows up in aged care environments and identify practical ways to create culturally safe

respond confidently when challenges arise

Build skills to support LGBTQ+ people affected by sexual assault

Workplaces often strive to be inclusive

more affirming environments

LGBTQ+ Inclusive Customer Service Trans-affirming we examine how stigma showsGain practical skills for inclusive, affirming customer interactions Many customerfacing staff want to provide respectful, inclusive service but may feel unsure about the right language to use, how to avoid assumptions, or how to respond if they make a mistake. Without this understanding, even wellintentioned interactions can leave LGBTQ+ customers feeling unseen, unsafe, or unwelcome impacting trust, loyalty, and reputation. This eLearning builds